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      • Efficient admission management streamlines enrollment, enhancing student experience and data accuracy. Admission Management
      • Effective fee management ensures timely payments, financial transparency, and streamlined processes. Fee Management
      • Effective student management fosters academic growth, streamlined records, and personalized support. Student Management
      • Biometric attendance ensures accurate tracking, reduces fraud, and enhances accountability. Biometric Attendance
      • Strong academic management drives curriculum excellence, student engagement, and achievement. Academics
      • Efficient examination management ensures smooth scheduling, fair assessment, and accurate results. Examination Evaluation

      Our More Modules

      • Our Enquiry Management module streamlines the entire process, allowing your institution to efficiently handle and respond.... Enquiry Management
      • At Mobilise IT Solutions, we offer a state-of-the-art digital locker facility designed to ensure the utmost security for your important documents. Document Digital Locker
      • At Mobilise IT, we offer a comprehensive solution for schools to manage their Transfer Certificates (TC) and other essential documents with ease. TC / Certificate Management
      • The MIS (Management Information System) Reports module in Mobilise Software's School ERP system provides comprehensive MIS Reports
      • The Website Management module in Mobilise Software's School ERP system empowers educational institutions... Website Management
      • Mobilise is currently developing a robust Query Management module as part of its comprehensive ERP solution. Query Management
      • The online fee payment system will leverage Mobilise's ERP capabilities to automate and simplify various financial operations. Online Fee Payment
      • Our ERP system is designed to simplify this process through our advanced Transactional SMS Alerts module. Communication Management
      • The Clinic Management module in Mobilise Software's School ERP system is designed to efficiently manage ... Clinic Management
      • The School Configuration module in Mobilise Software's School ERP system is designed to tailor the system to meet... School Configuration
      • Effective financial management is crucial for any organization, and precise accounting practices are essential to avoid discrepancies. Canteen Management
      • The Inventory Management module will serve as a centralized system for tracking and managing inventory levels. Inventory Management
      • Schools handle extensive databases of employees, including current and former staff, and categorize them based on their roles... Employee Management
      • Our comprehensive HR & Payroll Management module simplifies this routine task by addressing key aspects such as. HR & Payroll Management
      • Efficient transport services are crucial for schools, ensuring that students and staff are transported safely and punctually. Transport Management
      • Our School ERP Management Software features a comprehensive Visitor Management Module designed to enhance... Visitor Management
      • Mobilise IT’s Library Management Module is designed to transform how schools manage their library operations. Library Management
      • The Vacancy Management module will serve as a centralized platform for managing job vacancies, applications, and candidate data. Vacancy Management
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  • Home
  • ERP Modules

      What’s Your Score?

      Get Started

      Our Modules

      • Efficient admission management streamlines enrollment, enhancing student experience and data accuracy. Admission Management
      • Effective fee management ensures timely payments, financial transparency, and streamlined processes. Fee Management
      • Effective student management fosters academic growth, streamlined records, and personalized support. Student Management
      • Biometric attendance ensures accurate tracking, reduces fraud, and enhances accountability. Biometric Attendance
      • Strong academic management drives curriculum excellence, student engagement, and achievement. Academics
      • Efficient examination management ensures smooth scheduling, fair assessment, and accurate results. Examination Evaluation

      Our More Modules

      • Our Enquiry Management module streamlines the entire process, allowing your institution to efficiently handle and respond.... Enquiry Management
      • At Mobilise IT Solutions, we offer a state-of-the-art digital locker facility designed to ensure the utmost security for your important documents. Document Digital Locker
      • At Mobilise IT, we offer a comprehensive solution for schools to manage their Transfer Certificates (TC) and other essential documents with ease. TC / Certificate Management
      • The MIS (Management Information System) Reports module in Mobilise Software's School ERP system provides comprehensive MIS Reports
      • The Website Management module in Mobilise Software's School ERP system empowers educational institutions... Website Management
      • Mobilise is currently developing a robust Query Management module as part of its comprehensive ERP solution. Query Management
      • The online fee payment system will leverage Mobilise's ERP capabilities to automate and simplify various financial operations. Online Fee Payment
      • Our ERP system is designed to simplify this process through our advanced Transactional SMS Alerts module. Communication Management
      • The Clinic Management module in Mobilise Software's School ERP system is designed to efficiently manage ... Clinic Management
      • The School Configuration module in Mobilise Software's School ERP system is designed to tailor the system to meet... School Configuration
      • Effective financial management is crucial for any organization, and precise accounting practices are essential to avoid discrepancies. Canteen Management
      • The Inventory Management module will serve as a centralized system for tracking and managing inventory levels. Inventory Management
      • Schools handle extensive databases of employees, including current and former staff, and categorize them based on their roles... Employee Management
      • Our comprehensive HR & Payroll Management module simplifies this routine task by addressing key aspects such as. HR & Payroll Management
      • Efficient transport services are crucial for schools, ensuring that students and staff are transported safely and punctually. Transport Management
      • Our School ERP Management Software features a comprehensive Visitor Management Module designed to enhance... Visitor Management
      • Mobilise IT’s Library Management Module is designed to transform how schools manage their library operations. Library Management
      • The Vacancy Management module will serve as a centralized platform for managing job vacancies, applications, and candidate data. Vacancy Management
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Query Management

Edutech world > ERP Modules > Query Management
title-imageQuery Management

Efficient Query Management with Mobilise IT's School Management Software

Query Management in a School ERP system is crucial for efficiently handling inquiries from students, parents, and staff. It provides a streamlined platform for managing and tracking all types of queries, ensuring timely responses and resolution. Features typically include a centralized dashboard for logging queries, automated ticket generation, and tracking, priority setting, and status updates. Integration with communication tools like email and SMS enhances responsiveness. Additionally, query analytics offer insights into common issues, helping schools improve their services. Effective Query Management boosts satisfaction and operational efficiency, making it an essential component of any School ERP system.

  • Centralized Query Handling
    All student, parent, and staff queries are managed from a single dashboard, ensuring streamlined communication.
  • Categorization
    Queries are categorized based on type (e.g., admission, fees, academics) to ensure they are directed to the appropriate department.
  • Automated Responses
    Common queries can be set to receive automated responses, reducing the workload on staff.
  • Tracking and Monitoring
    Every query is assigned a unique ID, allowing for easy tracking and follow-up until resolution.
  • Prioritization
    Queries can be prioritized based on urgency, ensuring that critical issues are addressed promptly.
  • Response Time Metrics
    The system tracks the time taken to respond to and resolve queries, helping improve efficiency and accountability.
  • Escalation Mechanism
    Unresolved queries can be escalated to higher authorities, ensuring timely resolution.
  • Integration with Communication Tools
    The system can integrate with email, SMS, and chat platforms, allowing for seamless communication.
  • Feedback Loop
    After resolving a query, users can provide feedback, helping improve the service quality.
  • Reporting and Analytics
    Detailed reports on query types, response times, and resolutions help in making data-driven decisions to enhance the query management process.